PNI supplies and manages information technology resources — software and hardware, together with the people and consulting around them — to improve the optimisation and efficiency of a customer's business.
Managed Services scope
- Network ManagementManaging network devices and links, including monitoring their availability and capacity.
- Security ManagementManaging security devices and policy at both the network and system layer.
- Server & Desktop ManagementManaging servers and end-user devices across their working life.
- Application ManagementManaging the applications running on top of that infrastructure.
- Storage ManagementManaging data storage capacity and availability.
- Data Center & Infrastructure ManagementManaging the data center facility and all of its supporting infrastructure.
The scope above is shaped per organisation. What settles its final form is the boundary of responsibility you agree on: what PNI manages, what stays with your internal team, and how the two meet when something breaks.